Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Account Information: name, username, email address, password hash, and profile-related details.
• Social Platform Data: account identifiers, token/status metadata, post scheduling inputs, and media upload information needed to publish content to connected social channels.
• Marketplace & Transaction Data: listing, purchase, and credits/payment-related records required to provide wallet, credits, and marketplace functionality.
• Support & Communication Data: tickets, chat content, moderation/admin actions, and communication logs.
• Technical Data: IP address, browser/device details, request metadata, and logs used for security, diagnostics, and performance.

2. How We Use Your Information

• To create and manage your account.
• To provide social posting, scheduling, automation, and media processing services.
• To operate wallet, credits, purchases, and marketplace features.
• To secure our systems, detect abuse/fraud, and enforce platform rules.
• To provide support, respond to requests, and improve user experience.
• To comply with legal obligations and resolve disputes.

3. Legal Basis (Where Applicable)

Depending on your region, we process personal data based on one or more legal grounds, including performance of a contract, legitimate interests, consent, and legal compliance.

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers and infrastructure partners who help us run the platform.
• Integrated third-party platforms (e.g., social networks) when you connect and authorize such integrations.
• Payment or transaction partners as necessary for credits/purchases and fraud prevention.
• Law enforcement or regulators when legally required.

5. Data Retention

We retain data for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and regulatory requirements.

6. Security

We implement reasonable technical and organizational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security of information transmitted over the internet.

7. Cookies & Similar Technologies

We may use cookies and similar technologies for session management, authentication, preferences, analytics, and security. You may control cookies via browser settings, but some features may not work properly if disabled.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to processing of your personal information, and to data portability. You may also have the right to withdraw consent where processing is consent-based.

9. Children’s Privacy

Our services are not intended for children under the age required by applicable law. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us so we can take appropriate action.

10. International Transfers

Your information may be processed in countries other than your own. Where required, we apply appropriate safeguards for cross-border transfers in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. Your continued use of the platform after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or requests regarding this Privacy Policy or your data, please contact the Social Dashboard team through your official support channel or account support system.